Frequently Asked Questions
Most orders ship the business day following the date the order is received. Business days are weekdays excluding Saturday, Sunday and holidays. During peak seasons, it may take up to 3 business days to process your order prior to shipping. Generally, standard shipping takes 5-10 business days, however shipping times are not guaranteed. If delivery time is critical, we recommend using one of our expedited shipping methods.
Yes, most of our products are available for purchase at our retail stores in Eau Claire, Fond du Lac, Janesville and Schofield, Wisconsin. You may wish to call ahead to be sure the particular item you're interested in is in stock.
Your questions are important to us and most can be answered within 24 hours. Customer service responds to emails between the hours of 9:00 AM and 5:00 PM Central Standard Time, Monday through Friday.
For a faster response, please call us at (715) 833-1020.
4. How do I return a product?
If you are not satisfied, merchandise can be returned for credit or refund within 30 days of purchase. For return instructions, you may call customer service at (715) 833-1020, M-F, 9:00 A.M.-5:00 P.M. Central Standard Time. Shipping and handling charges are not refundable. Deductions on multiple savings items are subject to reduction if merchandise is returned.
It's always better to be prepared with extra tableware and party supplies for those unexpected moments, so we make it easy to return what you don't need!
Contact us at 715-833-1020 during normal business hours to start the return process
If your merchandise is damaged or defective, or if your order was incorrect, please contact us so we can provide you with a prepaid return label. Your original shipping fee will also be refunded.
5. What are your payment options?
You can pay for your purchases securely on this website using MasterCard, Visa, or Discover credit cards; our site has a seal of approval from TrustedSite. Alternatively, we accept PayPal through its VeriSign secured site.
We understand your concern about privacy and value the trust you place in us. 50-50 Factory Outlet wants to assure you that we respect your privacy and confidentiality and take great care to safeguard your personal information. To better protect your privacy, we provide this notice explaining our online information practices.
If you have any questions regarding this policy you may contact us (see below).
We recognize your right to confidentiality and are committed to protecting your privacy. We use the information we collect to make your shopping experience easier and to communicate with you about products, services and promotions. We do not share or sell information to third parties.
Upon registering, we will periodically send you e-mail newsletters and e-mails featuring sales, promotions and other member-only benefits.
We utilize industry-standard SSL encryption technologies and McAfee when transferring and receiving consumer data exchanged with our site. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.
We welcome your feedback. If you have questions or comments about our privacy policies, feel free to contact us by:
3347 State Road 93
Eau Claire, WI 54701
7. Do you have a guarantee?
We want you to be satisfied with every item you purchase at 50-50 Factory Outlet. If you are not satisfied, simply return the item within 30 days of purchase. We'll exchange or refund your purchase price, excluding shipping and handling charges.
Please call customer service at (715) 833-1020 for order cancellation. We will attempt to cancel any unshipped orders, provided you notify us within 24 hours of placing your order. If you have any questions please e-mail us.